PRIVACY POLICY

From 25 May 2018, a new data protection law is being introduced in the UK,
it’s called the General Data Protection Regulation (GDPR).

This aims to give you greater control over your personal information and to better protect your data in the modern world.

At Hope Spinal Wellness we would like to take the opportunity to let you know more about how we use your data.

What is going to be changing?

We have updated our “Privacy Policy Notices” in line with the new law regulations. Within these new policies

include details about the following:
Our legal reasons for using your information
Your new rights relating to the information we hold about you.
Attached is our Hope Spinal Wellness Privacy Policy Notice.

What will not be changing?

One thing that is not going to be changing with the new regulations is our commitment to keeping your personal information safe. We protect all of the data we hold about you and keep it confidential. We’ll always be open and clear with you on how and why we are going to be using your data when we collect it.

Would you like to know more about the new GDPR law?

If you would like to find more out about the new General Data Protection Regulations that are in place as of 25 th May 2018, then you can visit the GDPR legalisation website that explains in full detail about the new laws that will be coming into action.

You can find everything on http://gdpr-legislation.co.uk/

If you have any more queries, then please bring to our attention at Hope Spinal Wellness.

We are more than happy to help!

Hope Spinal Wellness Privacy Policy

What is a Privacy Notice?
Under data protection law, you as a client of Hope Spinal Wellness have specific rights.
To communicate theses rights to you in a clear and concise manner, we are providing you with this privacy
notice.

Who We Are
We are Hope Spinal Wellness of 98 St.Stephen’s Rd, Canterbury CT2 7JL, 01227 477004,
gdpr@hopespinalwellness.co.uk.
For the purposes of processing your personal data we are the controller.

The Personal Data We Process and What We Do With It
We record and use the following categories of personal data: name, address, telephone numbers, email
address, date of birth, digital photo, health information including medical history, diagnosis and treatment data. Our lawful basis of processing this data is one of contract and, for the health information, the provision of health-related services as a chiropractic clinic. In addition, we will only examine or treat you with your explicit consent.

Retaining Your Personal Data
Whilst you are receiving treatment from our clinic we will continue to store and use your personal data. Once you have discontinued care, we will be required to retain your personal data for a minimum of 8 years.

Your Rights
As we process your personal data, you have certain rights. These are the right of access, a right of rectification,a right of erasure and a right to restrict processing.
You may request a copy of your data at any time. Please make such a request in writing or by email to the Data Controller, whose details are shown above. Please provide the following information: your name, address, telephone number, email address and details of the information you require. We will need to verify your identity, so we may ask for a copy of your passport, driving license and/or recent utility bill.
If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact the clinic
directly and any necessary corrections to your data will be made promptly.
If you believe we should erase your data, please contact Hope Spinal Wellness. Details are shown above.

Data Breaches
Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights of freedoms, we will contact you without delay. We will give you the contact details of the Data Controller who is dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it.

Should You Wish To Complain
You can contact the ICO via their website: www.ico.org.uk should you wish to make a complaint about the way we are processing your personal data.

Automated Decisions Making and Profiling
We do not use any system which uses automated decision making or profiling in respect of your personal data.

Sharing Your Personal Data
We only share your personal data with your explicit consent.
We may use the data you provide to contact you re your appointments, confirmations and health information or offers about Hope Spinal Wellness.